Last updated: August 2026
Introduction
prime-wolf ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our pet care services.
Information We Collect
We collect information that you provide directly to us, including:
- Name and contact details (email address)
- Service preferences and booking requests
- Information about your pets (breed, age, health conditions)
- Communications you send to us
Automatically Collected Information
When you access our website, we may automatically collect certain information, including:
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Process and manage your booking requests
- Provide and improve our pet care services
- Communicate with you about appointments and services
- Respond to your enquiries and requests
- Analyse website usage to improve user experience
- Comply with legal obligations
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:
- With service providers who assist in our operations
- When required by law or to protect our rights
- In connection with a business transfer or merger
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal requirements. Booking records are typically retained for six years following the last service provided.
Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
- Withdraw consent at any time
Cookies
We use cookies and similar tracking technologies to enhance your browsing experience. For more information, please see our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
prime-wolf
145 Sauchiehall Street
Glasgow G2 3EW
United Kingdom
Email: [email protected]